Trufrost Cooling Private Limited (Trufrost) recognises the importance of maintaining your privacy. This Policy describes how we treat user information that we collect on our website. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Trufrost provides adequate safeguards where such information is processed in the way of including but not limited to collection, recording, storing, utilisation, disclosure, transfer and deletion. Trufrost processes the data fairly in compliance with the applicable laws.


Non-Personally Identifiable Information:

Non-personally identifiable information is information that, by itself, cannot be tracked to a specific individual. Trufrost may collect non-personally identifiable information while you are visiting the Site.

While providing services and features, Trufrost may collect web surfing data such as your IP address, web pages on the Site that have you visited, time and date. We use different types of technologies to collect this information, including cookies.

If your browser is configured to accept the cookies, these cookies will be used to recognise your computer when you revisit the Site to provide you with a superior user experience. However, if you wish, you can configure your browser to block cookies.

Personally Identifiable Information:

While providing various products, services or features, we may ask you to provide personal information. For example, you may be asked to provide your name, email address, telephone number, address and other details.

We may ask for similar information at other times including during promotions sponsored by Trufrost or its affiliates.

We may also collect information relating to products and services provided to you, including details of requests you may have made, the products and services we may have provided, their delivery, billing and invoicing, any communication or correspondence with you, or any other transactional information. We may also record your communication with our customer care or with other such contact points, in accordance with applicable law.


Trufrost does not intentionally provide personally identifiable information to third parties except under the following conditions:

If you provide personally identifiable information as part of an inquiry about products or services provided by one of the advertisers or employees or while participating in any promotional offers provided by Trufrost from time to time, we will provide that information to that advertiser or employee so that they may attempt to provide you with information regarding the products or services or promotional offer about which you inquired. Trufrost may use the personally identifiable information provided by users for credit reporting or internal purposes, such as sales, human resources, marketing, and administration. Further personally identifiable information may be provided by Trufrost to any statutory authorities or to any regulatory body in accordance with prevailing laws.


Trufrost makes significant efforts to protect against the loss, misuse, and alteration of the collected information. These measures may include the use of secure server technology. Be aware, however, that the Internet is not completely secure. Therefore, we cannot ensure the security of any information transmitted to us over the Internet, and we accept no liability for any unintentional spillage that may occur.

Some areas of our website may be password-protected. To increase security, please do not share your passwords with anyone. You shall not undertake any act which amounts to breach of security and you shall not try to access password-protected area of the Site without proper authorisation.


Provider of information may raise grievance to the following e-mail ID:

All the grievances and any discrepancies of the provider of information shall be redressed within one month from the date of receipt of notice of grievance.


We reserve the right to modify this privacy policy at any time by posting the changes on this page. Please check the effective date at the bottom of this page to determine if the privacy policy has been modified since you last reviewed it. Your continued use of our site following posting of the updated privacy policy will constitute your acceptance of the changes.


Any disputes arising under or connected with this Policy shall be governed by the laws of India and courts of New Delhi shall have exclusive jurisdiction for any dispute arising under or connected with this policy.


By using our website, you are accepting the practices set out in the Privacy Policy and our Terms of Use Agreement.

18th September, 2020